Privacy policy

RAF Holding Pvt. Ltd. ("we," "us," or "our") is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our website, products, and services. By using our website and services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

When you register for an account, purchase a service, or contact us, we may collect personal information such as:

• Full Name
• Email Address
• Phone Number
• Billing and Shipping Address
• Payment Details (e.g., Credit/Debit Card information, PayPal, bKash, etc.)
• Social Media Handles (if interacting through social media platforms)

b. Non-Personal Information

We may collect non-personal information that does not directly identify you, such as:

• Browser type
• Device information (e.g., mobile or desktop)
• Operating System
• IP address
• Referring website or search terms
• Cookies and usage data

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide and maintain our services, process transactions, and manage your account.
• Customer Support: To respond to your inquiries, provide customer support, and solve technical issues.
• Marketing: To send you promotional emails, newsletters, and special offers (with your consent).
• Personalization: To personalize your user experience by recommending products and services that align with your preferences.
• Analytics: To analyze user behavior, monitor website traffic, and improve our services.
• Security: To enhance the safety of our website, services, and protect against fraudulent activities.

3. Cookies and Tracking Technologies

We use cookies and other tracking technologies (e.g., web beacons, pixels) to enhance your user experience and improve our services. Cookies help us understand user behavior, track website performance, and provide personalized content.

You can control the use of cookies at the individual browser level. However, if you choose to disable cookies, some features of our site may not function properly.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

a. Service Providers

We may share your personal information with third-party vendors, contractors, or service providers who perform services on our behalf, such as payment processors (e.g., Stripe, PayPal, Wise, bKash, Skrill), data analysis, and marketing services.

b. Legal Obligations

We may disclose your information if required to do so by law or in response to a legal request, such as a court order or government inquiry.

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5. Payment Methods

We accept several payment methods, including but not limited to:

• Credit/Debit Cards (via Stripe)
• PayPal
• Wise Transfer
• bKash
• Payoneer
• City Bank
• Apple Pay
• Google Pay
• Skrill

All payment transactions are processed securely by third-party payment providers. We do not store sensitive payment information (such as credit card numbers) on our servers.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes:

• Secure Socket Layer (SSL) encryption for data transmission.
• Access controls to limit who can access your personal data.
• Regular monitoring of our systems for potential vulnerabilities and attacks.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee its absolute security.

7. Your Data Rights

You have the following rights concerning your personal information:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data.
• Deletion: You can request that we delete your personal data in certain circumstances.
• Restriction: You can ask us to restrict the processing of your personal data.
• Portability: You have the right to receive your personal data in a structured, commonly used format.
• Opt-out: You may opt-out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us.

To exercise these rights, please contact us at info@rafholding.com.

8. International Data Transfers

As a global company, we may process your information outside of your country of residence, including in countries that may not have the same data protection laws as your home country. However, we take appropriate steps to ensure that your data is adequately protected in accordance with this Privacy Policy.

9. Third-Party Links

Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected personal data from a child without parental consent, please contact us, and we will take steps to delete the information.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data rights, please contact us at:

RAF Holding Pvt. Ltd.

• Email: info@rafholding.com
• United Kingdom: (+44) 0746 525 1604
• France: (+33) 076 628 8294
• Bangladesh: (+88) 0171 981 9929
• United Arab Emirates: (+971) 056 704 7205

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.